The Employee Experience: It’s All Coming Together Here

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Gartner recognizes Capgemini as a “Leader” in its Magic Quadrant for Managed Workplace Services (MWS), Europe 2019

HR leaders joke that today’s employees have two modest requirements: Everything, Now!

Of course, the employee experience is no joking matter for forward-looking enterprises. If you can give employees the same kinds of personalized, seamless experiences at work that they’ve come to expect as consumers, you’re at an immediate advantage for improving productivity, mobility and job satisfaction, recruiting and retaining top talent, creating a culture of innovation—the list goes on.

If you can’t… you’re not alone. In a study earlier this year, 83% of HR leaders cited “employee experience” as a major factor in future organizational success, but 70% said the current workforce is “not engaged” or “disengaged” with their work.[1]

These cultural shifts and new business realities have been the impetus behind Capgemini’s multi-year focus on making it easy for our clients to provide superior employee experiences. The “Connected Employee Experience” solutions created by our End User Services group are aimed at delivering seamless, personalized interactions with everyone and everything employees work with.

Clearly, these efforts are already paying off for Capgemini clients, as indicated by the extremely positive results of recent client surveys and the upward spiral in great references and case studies. Equally important, our focus on the employee experience is also winning kudos from independent research firms and analysts.

Gartner names Capgemini an MQ Leader

In Gartner’s newly published Magic Quadrant for Managed Workplace Services (MWS), Europe 2019, Capgemini has been positioned as a Leader.

We believe the Gartner report acknowledges the strengths and advancements of our solutions, including the core focus of our End User Services solutions: connection and integration of all the elements that contribute to a positive employee experience. This translates to capabilities such as:

  • Easy access to internal services through a unified self-service portal
  • The ability to use any app on any device, any time, from anywhere
  • Safe access to all data, all the time
  • Personalized service bundles that predict service needs
  • Smarter, more convenient ways to collaborate with colleagues

We consider this to be high praise for our End User Services group and confirmation that we’re delivering the value we promised to clients.

Find out more about our Connected Employee Experience offerings by visiting

For our Press Alert, click here.

Gartner Magic Quadrant for Managed Workplace Services, Europe, David Groombridge, Claudio Da Rold, Federica Troni, 14 January 2019.


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

[1] The New CHRO Agenda: Employee Experiences Drive Business Value, ServiceNow, April 2018.

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