Connect with us in person at the Knowledge 2022 events in NY, The Netherlands, Sydney, AU, or Las Vegas if you are attending. Visit our Capgemini booth to engage with our ServiceNow experts or participate in our LIVE client sessions.
We empower our clients to constantly adapt their people, organization, and systems to deliver consumer-grade employee experiences and bring unmatched service excellence to customers. Our solutions extend ServiceNow capabilities to accelerate your digital transformation strategy rather than get in the way.
Digital Experience: On-demand session
Ready, Set, Transform Your Patient Experience to Accelerate Clinical Trials
Monday, May 23, 9:00 am (PDT)
Signant Health, a leader in clinical trials, worked with Capgemini to improve patient retention with customer-driven experiences leveraging multiple channel solutions, including phone, chat, email, a self-service portal, and mobile accessibility. Leveraging this technology and patient engagement model proved to be significantly impactful to accelerate clinical trials, including COVID-19 vaccine development. The results? A clinical trial for Pfizer launched in four weeks and managed incidents from 46,000 patients. 95 percent patient satisfaction rate.
Session speaker:
Leslee Sheffield, Senior Global Sales Professional, Capgemini
Jacob Javits Centre, New York, USA
May 11 & 12 2022
Intelligent Industry – Empowering workers through Automation with Capgemini
Thursday May 12, 12:00 pm EDT, Expo Theater #5
Industrial companies are increasingly challenged by an aging workforce further exacerbated by The Great Resignation. In the evolution of the Intelligent Industry, companies are faced with urgency to deliver seamless experiences from hire to retire as they seek new ways to engage, train, and retain workers.
Join Capgemini to learn how we empower workers to perform their jobs better, faster, safer through automation.
Session Speaker:
Vinay Aggarwal, ServiceNow Platform Offerings Leader, NA, Capgemini
The World Forum, The Hague, Netherlands
May 11 & 12, 2022
Please stop by booth #203 and engage with our ServiceNow Experts:
Pieter Voskamp, Director Workforce Transformation, Global ServiceNow Lead, Capgemini Invent
Gilles Pipard, Director, Capgemini Invent
Venetian Expo, Las Vegas, NV, USA
May 25 & 26, 2022
Northrop Grumman’s Intelligent Automation Journey with Capgemini
Find out what it took to pivot Northrop Grumman’s organization to a unified smart workflow system that unlocked productivity by a streamlined and modernized approach to operating procedures. It’s no secret that technology can transform business by eliminating redundancies and streamlining processes via automation, but it is also an arduous task.
Session Speaker:
Boris Rabkin, Head, ServiceNow Delivery, North America, Capgemini
April Smith, IT Service Management Consultant, Capgemini
Lee Calvert, Director, Enterprise Platforms, Northrop Grumman
Live event – International Convention Center, Sydney, Australia
May 25 & 26, 2022
Capgemini is Helping the Boardroom to Rethink How to Manage Risk in 2022
Wednesday, May 25, 11:30 (AEST) – Expo Theater #2
Come join us as we explore how businesses can better respond in the face of both systemic and systematic risks and listen as we discuss how ServiceNow’s Integrated Risk Management offering can help you cope in a year where Black Swans are the New Black!
Session Speaker:
Adam Donnelley, Senior Director, Client Strategy & Innovation, Capgemini
Kaylene O’Brien, Managing Director / CEO of Capgemini for Australia and New Zealand
Gemma Kyle, Group Executive, Risk and Compliance for Rest Super
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