Digital Customer Experience

Térence Goudriaan

Expert in Customer Experience, Digital Customer Experience, Digital Transformation

As the head of Customer Experience for Capgemini Telecom & Media, I am in charge of Offer portfolio management, Business Development & Deal shaping, Partnerships management (vendors). This enables me to propose tailored solutions (Business & IT) to our clients depending on their CX areas of improvements.

Térence Goudriaan

My experience

Vice President - Integration Lead @ Capgemini


Vice President - Head of Digital Customer Experience Development @ Capgemini

01/01/2015 - 01/12/2016

Business Development Director - Customer Experience @ Capgemini


Skill Group Manager - CRM @ Capgemini


Project Director - Lead CRM IT Transformation @ Capgemini

03/16/2011 to 03/20/2012

Experienced Manager @ Information Technology and Services Company

02/11/2004 to 02/22/2011

Latest Publications


Making transformation human for HomeServe

Térence Goudriaan

If you’ve ever faced a Christmas Day wrapped in blankets because your heating was...