Passionate about end-user computing and digital experience, I have been working for the past 20 years in IT and Telco companies, with a constant focus on end-user experience in service desk transformation, end-user self-service tools, conversational AI chatbots or virtual workplace products.
Latest Publications
Employee experience measurement, a game changer in IT services delivery
Employee experience comprises a series of positive and negative events that generate...
Self-healing digital workplace
A truly “ticketless experience” is what an average employee yearns for. Consider that...