Arnaud Bonneville

Expert in Cloud Infrastructure Services

Passionate about end-user computing and digital experience, I have been working for the past 20 years in IT and Telco companies, with a constant focus on end-user experience in service desk transformation, end-user self-service tools, conversational AI chatbots or virtual workplace products.

Arnaud Bonneville

My experience

End User Services practice Director – Cloud Infrastructure Services @ Capgemini

December 2019 - Pesent

Artificial Intelligence and Cognitive Programme Manager @ Telecommunications

May 2014 - October 2019

Managing Director @ Information Technology & Services

August 1995 - October 2019

Latest Publications


Employee experience measurement, a game changer in IT services delivery

Arnaud Bonneville

Employee experience comprises a series of positive and negative events that generate...

cloud infrastructure services

Self-healing digital workplace

Arnaud Bonneville

A truly “ticketless experience” is what an average employee yearns for. Consider that...