I lead a global competency of over 800 certified process consultants and ServiceNow experts who help accelerate our customers’ digital transformation journeys to service excellence. I have over 25 years’ experience in service and enterprise management consulting, including digital SIAM and tools transformation strategy, planning and deployments.
Latest Publications
Automating the recruitment interview process
Capgemini’s Hire.me tool helps pave the way to smoother and more efficient recruitment...
Frictionless HR – the platform and the partnership
As HR services and employee expectations continue to change, organizations need a robust...