Capgemini at PegaWorld iNspire 2022

Not all our biggest challenges are behind us, but bolder solutions lie ahead. Get ready to switch up your perspective at our upcoming virtual event, where you’ll find expert guidance, insightful strategies, and powerful tools.

Capgemini will be showcasing two speaking sessions at  PegaWorld iNspire 

Drive customer experience and operational efficiency excellence

Connecting with customers in the experience economy takes more than just sales and marketing. It requires smart automation and optimized business processes built around the customer relationship.

Customers expect engaging, personalized, and compelling journeys, spanning channels and touch points, that are available anytime and anywhere across the whole customer lifecycle. To meet these ambitions, organizations require a seamless connection between front-end systems and complex back-end operations. These need to be orchestrated, automated, and integrated into the customer journey whilst being enriched with actionable insights that adapt quickly to market and customer needs. This provides an experience that is relevant and brings value at speed for both the business and customer.

Capgemini enables customer engagement and operational efficiency with the power of Pega’s market-leading case management and AI capabilities to provide the brain and the muscle to meet your customers’ end-to-end needs.

Industry-focused customer-service transformation

Every organization faces unique challenges, and Capgemini’s market-leading expertise in digital transformation and Pega delivery equips them to overcome hurdles and thrive. Together, we enrich and transform experiences for clients across industries and verticals. We have helped revolutionize operations for many world-leading organizations in financial services, life sciences, healthcare, and automotive.

With a decade-long history of award-winning Pegasystems partnership performance, we’re thrilled to reach Global Elite Partner status in the new PegaPartners program.

Here’s what our leaders had to say:  “We have enjoyed a tremendously successful partnership with Pega and we are now proud to be the first partner to have achieved Global Elite Status.  Our team has worked hard to create compelling customer experiences with Pega for our clients, and Capgemini’s investment in this partnership reflects our passion for innovation and transformation to jointly bring real value to our clients.”          –Tim Arkin, Vice President and Global Pega Lead

“In the digital first world , we are driving an ambitious agenda with Pega, towards achieving the business outcomes for our clients, the Global Elite Partner Status with Pega – helps set the foundations. We continue to grow the business through the dedication of our team jointly with Pega , who drive the future customer engagement needs in specific industries with a special focus on Public Sector, Financial Services, Telecom etc. I look forward to tremendous growth in 2022 and beyond.”– Sree Vadakkepat, Global Partner Executive, Group Strategic Initiative and Partnerships


Proven solutions and accelerators

We offer a broad portfolio of horizontal and sector focused solutions built around Pega technology:

Across industries, forwarding-thinking organizations such as Skandiabanken, Swedbank, Swedish Employment Agency and other innovators are experiencing firsthand the personalized customer experiences and optimized business value enabled by Capgemini and Pega.


To learn more about how Capgemini and Pega can help you solve some of your most critical business issues, contact us today at

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Meet Our Pega Experts

Fernand Khousakoun

Expert in Business Process Management

Sreekumar Vadakkepat

I lead the CX Ecosystem team for the Capgemini Group, and am responsible for developing our Group’s strategy and overseeing the execution of market business plans with our partners. I am passionate about using data to drive the customer experience management and customer relationship management domains in fulfilling their potential for end customers.

Thiago Cunha Nascimento

I lead the Capgemini Digital Services team for the South America region. I help my clients to transform its client experience journey with our Capgemini CX offers: Connected Marketing, Empowered Sales, Augmented Services and Commerce Realized. Besides, I also lead the Insights & Data practice, potentializing our clients businesses through Data Solutions and Artificial Intelligence. I am specialized on Enterprise Architecture with deep knowledge on Digital Transformation solutions, with great experiences over Energy, Utilities, Consumer Products and Telcos industries.