Brochure: Connected Support

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Personalized support when, where, and how you need it.

Capgemini has designed a transformative support experience as the focal point of its Connected Employee Experience portfolio. Our Connected Support services provide an exceptional user experience that is both highly efficient and transformative. In addition, we offer a variety of managed support services that address on-site support needs to maximize uptime and enable productivity.  The offering include:

  • My Service Desk provides a personalized user experience with a seamless omni-channel interface that adapts to the user’s preferences and behaviors using predictive and proactive self-service capabilities.
  • Smart Hands Support provides on-site support when and where needed to provide the right skills to support business-critical events.
  • Direct Ship services ensure that your employees remain productive by delivering IT systems, devices, or other assets needed by your employees, often overnight, to meet needs that cannot be resolved remotely online.

To know more about our broader end-user services portfolio please visit Connected Employee Experience .


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Expert in Digital workplace solutions and end user experience

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Customer Services in the domains of ChatBot / Conversational AI, Data Science, Digital Adoption and User Experience, Automotive