How easy is it for you to use government services? Are they efficient, responsive, and convenient so that you can access them when and where you want to? These are the core elements of modern eGovernment — but not all eGov is equal.
Join Capgemini’s Niels van der Linden and Massimiliano (Max) Claps of IDC as they discuss the different approaches to delivering eGovernment around the world with show host Oliver Jones. They argue that eGovernment is more than simply putting services online. Those services need to be enabled across multiple channels, including mobile, and they should be accessible for all, regardless of the digital skills or physical capability (e.g., visually impaired) of the citizens using them.
Niels and Max agree that there is still a long way to go to achieve truly inclusive eGovernment that is not only multi-channel but embraces cross-agency collaboration. Nonetheless, some countries are ahead of the game and have already addressed key challenges, such as how to scale digital ID and introduce fully automated workflows.
Tune in to hear about the importance of designing user-centric digital services and the different levels of digital maturity between central and local government. There’s debate on whether all government services should be digitized, the need to use data as a valued asset, and why both innovation and organizational change must feature in the broader digital transformation of government services.
About the speakers
Niels van der Linden
Niels is Vice President and EU Lead at Capgemini Invent where he oversees Capgemini’s work for the European Commission on digital policies. He is experienced in designing, leading, implementing, and reporting on a range of qualitative and quantitative research methods. His recent work includes leading the EU’s eGovernment Benchmark study and designing a digital capability framework.
Massimiliano (Max) Claps
Max is the research director in the European IDC Government Insights team and has almost 20 years’ public sector experience. His research empowers technology suppliers and public sector professionals to embrace disruptive technologies such as artificial intelligence, edge computing, and cloud, to realize the benefits of strategic initiatives, such as smart cities and citizen-centric government services.
Read his latest blog for more insights.